Understanding STA Guidelines

Introduction

As a leader in NDIS accommodation, MediStays takes pride in our deep understanding of NDIS Short Term Accommodation (STA) requirements. Recent updates from the National Disability Insurance Agency (NDIA) have brought increased focus to STA compliance, and we’re here to share our expertise to help you navigate these important guidelines.

Understanding STA: The MediStays Approach

At MediStays, we’ve developed comprehensive processes to ensure our STA offerings align perfectly with NDIA requirements. Our specialised focus on disability accommodation means we understand the critical difference between respite care and general accommodation, positioning us as trusted experts in this space.

Comprehensive STA Booking Guidelines

Essential Criteria for STA Approval

Drawing from our extensive experience, MediStays has identified the key elements that ensure successful STA arrangements:

Purpose Must Be Respite

• STA must be for respite purposes
• Cannot be for attending work, study, entertainment events, conferences, or other social/business events
• Must align with participant’s plan goals

Support Requirements

• Participants can stay alone or with formal supports
• Informal supports (family members) cannot stay – this may be viewed as a “holiday”
• Support workers must be properly documented with:
  • Business name/worker name
  • ABN
  • Roster of hours during STA period

Funding and Costs

• Total combined costs (accommodation, meals, activities + supports) must align with maximum STA line item in Price Guide
• All formal supports must invoice under the STA line item
• Meal allowances only cover NDIS participants, not support workers
• Non-disability related expenses are not covered (entrance fees, activities, event tickets)

Documentation: The MediStays Advantage

Our expertise in NDIS accommodation has helped us develop robust documentation processes. Here’s what we require:

NDIS Required Documentation

• Accommodation confirmation (booking confirmation or receipt)
• Support worker details
• Activity outline with dates
• Evidence of alignment with plan goals
• Demonstration of reasonable and necessary criteria
• Value for money justification

Provider Requirements

At MediStays, we ensure:

• Clear separation of accommodation and support costs
• Proper invoicing under STA line items
• Detailed breakdown of any meals
• Documentation of formal support arrangements

The MediStays Booking Process

Our streamlined booking process ensures compliance at every step:

Before Booking

• Confirm STA funding in NDIS plan
• Verify alignment with plan goals
• Arrange formal supports if needed
• Get preliminary approval from Plan Manager

During Booking

• Keep all booking confirmations
• Document support worker arrangements
• Maintain clear separation between participant and support costs
• Record all activities and purposes

After Booking

• Keep all receipts and documentation
• Ensure proper invoicing under correct line items
• Submit all required documentation to Plan Manager

Red Flags We Help You Avoid

Our expertise helps protect you from common pitfalls:

• Including informal supports in the stay
• Booking for non-respite purposes
• Mixing holiday activities with respite purposes
• Exceeding price guide limits
• Insufficient documentation of supports
• Lack of alignment with plan goals

Important Notes from Our Experience

• Accommodation and supports can be from different providers (eg MediStays accommodation with your choice of NDIS support workers)
• Recent NDIS integrity checks have increased scrutiny on STA bookings
• Plan Managers are required to submit detailed information to NDIA
• No requirement for support workers to be utilised for respite
• Claims that don’t meet criteria risk rejection, leaving participants to cover costs

The MediStays Advantage: Steps to Approval

Our team guides you through every step:

• Contact Plan Manager before booking
• Provide clear documentation of respite purpose
• Ensure all support arrangements are formalized
• Keep detailed records of all arrangements
• Submit all required documentation promptly
• Address any Plan Manager concerns immediately

Expert Support When You Need It

At MediStays, we understand that navigating STA requirements can be complex. Our experienced team is here to help ensure your STA arrangements meet both NDIA requirements and your specific needs. We take pride in our ability to provide clear guidance while maintaining strict compliance with all regulations.

Moving Forward with Confidence

When you choose MediStays for your STA needs, you’re partnering with a provider who understands both the letter and spirit of NDIA guidelines. Our commitment to excellence in disability accommodation, combined with our deep understanding of NDIS requirements, makes us your ideal partner in accessing appropriate respite support.

For expert guidance about STA arrangements or to discuss your accommodation needs, contact our Care Navigator team at contact@medistays.com.au or 1300 085 036. Let us help you navigate the complexities of STA while ensuring full compliance and quality care.