Participant & Carer Hub
STA and Respite
Simplifying bookings for NDIS Short Term Accommodation (STA) and Respite
Quick booking options
We understand the importance of finding the right Short Term Accommodation (STA) for NDIS participants. Our streamlined booking process is designed to make your experience easier and more efficient.
Fill in our Rapid Request Form
- Quick and easy online form
- Provide essential details about your needs
- Accessible 24/7 for your convenience
Call our Care Navigators
Speak directly with our experienced team
Get immediate responses to your questions
Perfect for urgent requests or when you need personalised guidance
Available Monday to Friday, 9am to 5pm AEST
Your temporary home away from home
Short Term Accommodation (STA) offers a flexible solution for various situations. Here’s why STA could be the right choice for you or your loved one:
- Respite Care: Give primary carers a well-deserved break while ensuring participants receive quality care.
How to choose the best Short Term Accommodation for you
Selecting the right Short Term Accommodation is essential for your comfort and individual needs. Here’s what to consider:
Accessibility | Support Needs | Location |
Wheelchair accessibility | Level of support required (e.g., 24/7, daily, or periodic) | Proximity to purpose of stay (e.g., allied health, training facility) |
Specific amenities (e.g., hoists, adjustable beds) | Availability of specialised care if needed | Access to public transport |
Sensory-friendly options | Opportunities for skill development | Proximity to family or support network |
Who is eligible for STA?
You may be eligible for STA funding if you:
- Are a NDIS participant
- Need short term alternative accommodation
- Require additional support for a limited time
- Need a break from your usual living arrangement
Not sure if you qualify? Contact our Care Navigators to speak about your options.
You can visit the NDIS website for more information on STA.
How to book Short Term Accommodation
Our Three-Step Approach to NDIS Bookings
Assess
Our dedicated Care Navigator team works directly with you to:
- Clarify your NDIS plan goals
- Ensure STA funding is included in your current NDIS plan.
- Identify specific access needs and requirements
- Determine ideal locations
- Understand any unique circumstances or preferences
Match
Based on the information you provide, we:
- Hand-select the best accommodation and homes options
- Present only available properties that meet your specific needs
- Provide detailed information on each option, including accessibility features and nearby amenities
Book
We support you by:
- Assisting with the booking process
Managing NDIS payments - Providing necessary documentation for NDIS claims
- Coordinating additional services or requirements
How MediStays supports your STA journey
We’re committed to making your Short-Term Accommodation (STA) search and booking process as smooth as possible. Our dedicated team of Care Navigators and STA specialists will:
- Guide you through the entire process, from initial inquiry to check-in day
- Offer personalised accommodation recommendations based on your unique needs and NDIS plan
- Ensure all necessary approvals and paperwork are to proceed with your booking
- We only show you STA options that are available for your required dates and ready for immediate use
Our team understands the importance of finding suitable Short Term Accommodation quickly and efficiently. We work diligently to match you with STA that meets your specific requirements, whether you need respite care or an opportunity to build your capacity
Our Care Navigators: Your dedicated support seam
At the heart of our service are our experienced Care Navigators. These skilled professionals are your primary point of contact and support throughout the entire booking process and beyond.
Our Care Navigators combine in-depth knowledge of NDIS requirements with a thorough understanding of accessible accommodation needs. They work tirelessly to ensure that every booking meets the unique needs of each participant while simplifying the process for you.
How to Contact Our Care Navigators:
- Phone: 1300 085 036
- Email: contact@medistays.com.au
- Hours: Monday to Friday, 9am to 5pm AEST
1300 085 036