Support Coordinator Hub
STA & Respite
Simplifying NDIS Short Term Accommodation (STA) Bookings
We recognise the significant responsibilities of Support Coordinators in facilitating appropriate care and Short-Term Accommodation (STA) for NDIS participants. Our booking process is structured to enhance efficiency and reduce administrative complexity in the accommodation arrangement process.
Quick booking options
MediStays provides efficient accommodation solutions for NDIS participants. Our services can be accessed by browsing our property listings or:
Fill in our Rapid Request Form
- Quick and easy online form
- Provide essential details about your needs
- Accessible 24/7 for your convenience
Call our Care Navigators
Speak directly with our experienced team
Get immediate responses to your questions
Perfect for urgent requests or when you need personalised guidance
Available Monday to Friday, 9am to 5pm AEST
Benefits for Support Coordinators
- Timesaving: Our streamlined process means less time spent searching for suitable short-term accommodations.
- Expertise: Leverage our in-depth knowledge of NDIS requirements and accessible accommodations.
- Tailored Support: Receive personalised assistance from our Care Navigator team at every step.
- Simplified Administration: We handle the paperwork, allowing you to focus on your participant’s overall care plan.
- Flexible Options: Access a wide range of NDIS-approved short-term accommodations to suit various client needs.
How to Book Short Term Accommodation
Our Three-Step Approach to NDIS Bookings
Assess
Our dedicated Care Navigator team works directly with you to:
- Clarify your NDIS plan goals
- Ensure STA funding is included in your current NDIS plan.
- Identify specific access needs and requirements
- Determine ideal locations
- Understand any unique circumstances or preferences
Match
Based on the information you provide, we:
- Hand-select the best accommodation and homes options
- Present only available properties that meet your specific needs
- Provide detailed information on each option, including accessibility features and nearby amenities
Book
We support you by:
- Assisting with the booking process
Managing NDIS payments - Providing necessary documentation for NDIS claims
- Coordinating additional services or requirements
Our Care Navigators: Your Dedicated Support Team
At the heart of our service are our experienced Care Navigators. These skilled professionals are your primary point of contact and support throughout the entire booking process and beyond.
What Care Navigators Do:
- Provide expert guidance on suitable accommodation options
- Liaise between you, support workers and property providers
- Assist with understanding and navigating NDIS funding for accommodation
- Coordinate special requirements or modifications needed for the stay
- Provide ongoing support during the participant’s stay
- Help to quickly and efficiently resolve any issues that may arise
How to Contact Our Care Navigators:
- Phone: 1300 085 036
- Email: contact@medistays.com.au
- Hours: Monday to Friday, 9am to 5pm AEST