Support Coordinator Hub

Medium Term Accommodation

Streamlining Medium Term Accommodation for Support Coordinator

We recognise the significant responsibilities of Support Coordinators in facilitating appropriate care and accommodation for NDIS participants. Our booking process is structured to enhance efficiency and reduce administrative complexity in the accommodation arrangement process. 

Quick booking options

MediStays provides efficient accommodation solutions for NDIS participants. Our services can be accessed by browsing our property listings or: 

Fill in our Rapid Request Form  

  • Quick and easy online form 
  • Provide essential details about the needs of your participants 
  • Accessible 24/7 for your convenience 
 
 

Call our Care Navigators  

  • Speak directly with our experienced team 

  • Get immediate responses to your questions 

  • Perfect for urgent requests or when you need personalised guidance 

  • 1300 085 036 

  • Available Monday to Friday, 9am to 5pm AEST 

Benefits for Support Coordinators

  • Timesaving: Our streamlined process means less time spent searching for suitable accommodation. 
  • Expertise: Leverage our in-depth knowledge of NDIS requirements and accessible accommodation. 
  • Tailored Support: Receive personalised assistance from our Care Navigator team at every step. 
  • Simplified Administration: We handle the paperwork, allowing you to focus on your participant’s overall care plan. 
  • Flexible Options: Access a wide range of verified accommodations to suit various participant needs. 

How to Book Short Term Accommodation

Our Three-Step Approach to NDIS Bookings 

Assess  

Our dedicated Care Navigator team works directly with you to:   

  • Clarify NDIS plan goals   
  • Ensure MTA funding is included the current NDIS plan. 
  • Identify specific access needs and preferences   
  • Determine ideal locations    

Match

Based on the information you provide, we:   

  • Hand-select the best accommodation and homes options   
  • Present only available properties that meet your specific needs   
  • Provide detailed information on each option, including accessibility features and nearby amenities   

Book

We support you by:

  • Assisting with the booking process Managing NDIS payments
  • Coordinating additional services or requirements
  • We assist with the move-in process, ensuring all necessary modifications and support services are in place

Our Care Navigators: Your Dedicated Support Team  

At the heart of our service are our experienced Care Navigators. These skilled professionals are your primary point of contact and support throughout the entire booking process and beyond. 

What Care Navigators Do:  

  • Provide expert guidance on suitable accommodation options  
  • Liaise between you, support workers  and property providers  
  • Assist with understanding and navigating NDIS funding for accommodation  and funding extensions (if required)
  • Coordinate special requirements or modifications needed for the stay  
  • Provide ongoing support during the participant’s stay  
  • Help to quickly and efficiently resolve any issues that may arise   

How to Contact Our Care Navigators:   

  • Hours:  Monday to Friday, 9am to 5pm AEST  

Your MTA Rapid Request

Complete MTA Rapid Request to secure a property

Browse MTA Properties

View Medium Term Accommodation Options

Participant & Carer Hub

How we can support you to find an MTA